Play Fair.
Know the Rules.
These Terms of Use govern access to Ludomaze, its browser games, digital content, future paid experiences and related services.
Important: All Sales Are Final
Unless Ludomaze expressly states otherwise, all purchases are final, non-returnable and non-refundable once access, download, activation or delivery begins. This rule does not exclude any remedy that cannot lawfully be excluded, including applicable rights for defective, materially misdescribed, undelivered or unauthorised purchases.
1. Acceptance of these Terms
These Terms form a binding agreement between you and Shree Parmeshwari Enterprises | SAPORIGO, the operator of Ludomaze (“Ludomaze”, “we”, “us” or “our”). By accessing or using ludomaze.com, playing a game, creating an account if offered, or purchasing any content, you agree to these Terms and our Privacy Policy.
If you do not agree, do not access, play, purchase or otherwise use the service. If you use Ludomaze for an organisation, you confirm that you have authority to accept these Terms for that organisation.
2. What Ludomaze provides
Ludomaze offers browser-based games, interactive experiences, game-related information and support. The current catalogue primarily consists of free social and entertainment games. We may later offer premium games, digital access, CRAFT Games, memberships or other paid content.
Ludomaze is not a betting, wagering, gambling or cash-prize platform. You must not use any Ludomaze feature to organise unlawful wagering, stake money on game outcomes or facilitate prohibited money gaming.
3. Eligibility and younger players
You must be legally capable of entering into these Terms. A child or minor may use Ludomaze only with the involvement, permission and supervision of a parent or lawful guardian. The parent or guardian is responsible for the minor’s use and any permitted purchase.
We may apply age ratings, parental controls or feature restrictions to particular games. You must follow any age or safety notice shown with a game.
4. Limited licence to use Ludomaze
Subject to these Terms, Ludomaze grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and play the service for lawful personal entertainment.
Purchasing digital access does not transfer ownership of the game, source code, artwork, characters, music, brand, mechanics, documentation or any other intellectual property. It grants only the access or usage permission expressly described at the time of purchase.
5. Acceptable use and fair play
You must not:
- copy, scrape, reproduce, republish, sell or commercially exploit the service without written permission;
- reverse engineer, decompile, extract or attempt to obtain source code except where law expressly permits;
- bypass access controls, payment checks, technical limits or security measures;
- use bots, cheats, exploits, automation or manipulated clients to gain an unfair advantage;
- upload malicious code or disrupt servers, games, networks or other players;
- impersonate another person, submit false information or misuse support channels;
- infringe intellectual-property, privacy or other legal rights;
- use Ludomaze for unlawful, abusive, hateful, threatening or fraudulent activity; or
- use any game for unlawful wagering, gambling or money gaming.
We may investigate suspected misuse, preserve relevant records and take reasonable protective action.
6. Purchases, pricing and payments
If paid content is offered, its price, currency, access period and included features will be displayed before purchase. Applicable taxes, payment charges or other disclosed costs may be added where required.
You authorise the selected payment provider to charge the chosen payment method. Payment processing may be governed by that provider’s terms. A purchase is complete only after payment confirmation and our acceptance. We may reject or cancel an order affected by fraud, technical error, duplicate processing, incorrect pricing or legal restrictions. If we cancel after successfully receiving payment and provide no content or access, the received amount will be reversed or refunded as applicable.
Unless clearly identified as recurring before purchase, a Ludomaze purchase is not a subscription. Any future subscription will disclose its billing interval, renewal and cancellation rules separately.
7. Final-sale, return and refund policy
Digital games, access and downloadable content
Because digital content can be accessed, activated, streamed, played or downloaded immediately, all sales are final, non-returnable and non-refundable once delivery or access begins. A change of mind, accidental purchase, device incompatibility that was disclosed in advance, dislike of gameplay, inability to achieve a score, or failure to use purchased access does not ordinarily qualify for a refund.
Physical CRAFT Games or other goods
Unless a product page expressly provides a different written policy, physical-game and CRAFT Game sales are also final, non-returnable and non-refundable for change-of-mind requests. Before ordering, review the description, age guidance, contents, dimensions and compatibility details.
Mandatory legal exceptions
Nothing in these Terms removes rights or remedies that cannot legally be excluded. We will review a documented claim where an item or paid service is defective, materially different from its description, not delivered, charged without authorisation, or where a refund, replacement or other remedy is required by applicable law.
Report a qualifying issue promptly to support@saporigo.com with the order reference, registered email, description and relevant evidence. Do not send OTPs, PINs or complete card details.
8. Intellectual property
Ludomaze, SAPORIGO, game names, original games, interfaces, source code, graphics, animations, artwork, sounds, text, rules, layouts, characters and related materials are owned by or licensed to Shree Parmeshwari Enterprises and are protected by applicable intellectual-property laws.
No right is granted to use our names, logos, trade dress or content in a product, domain, advertisement, game, dataset, model training corpus or competing service without prior written permission.
9. Feedback and user-submitted content
If you send feedback, bug reports, reviews or suggestions, you confirm that you have the right to submit them. You grant us a worldwide, royalty-free permission to use, reproduce and adapt that submission to operate, improve and promote Ludomaze, without revealing personal information except as permitted by our Privacy Policy.
This does not transfer ownership of your pre-existing intellectual property. Do not submit confidential product concepts or material belonging to another person unless you are authorised to do so.
10. Third-party links and services
Ludomaze may use or link to hosting, payment, analytics, video, social or other third-party services. We do not control independent services and are not responsible for their separate content, availability, security or terms. Review their applicable policies before using them.
11. Availability, game progress and updates
We may add, change, rebalance, pause or remove games, levels, features, scores, rewards, access methods or compatibility requirements. Free features may change without advance notice. For paid access, we will honour the description and duration presented at purchase, subject to maintenance, security, law and events outside reasonable control.
Browser-stored progress may be lost if cookies or local storage are cleared, the device or browser changes, private browsing is used, or the game is updated. Unless cloud saving is expressly offered, we do not guarantee the recovery or transfer of locally stored scores or progress.
12. Disclaimers
To the maximum extent permitted by law, Ludomaze is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, error-free operation, permanent compatibility with every device or browser, preservation of every score, or that every defect will be corrected immediately.
Games are entertainment experiences. They are not professional, financial, medical, legal, tactical, military or safety advice. Fictional combat, investigation, mythology or survival themes must not be treated as real-world instruction or factual representation.
13. Limitation of liability
Nothing in these Terms excludes liability that cannot legally be excluded. Subject to that rule, we will not be liable for indirect, incidental, special, punitive or consequential loss, loss of opportunity, lost profits, lost data, or device/browser issues arising from use of or inability to use the service.
Where liability may lawfully be limited, our total aggregate liability relating to a paid product or service will not exceed the amount you actually paid us for that affected product or service during the six months before the event giving rise to the claim. Free-service liability will be limited to the minimum extent permitted by law.
14. Suspension and termination
We may restrict or end access where reasonably necessary for security, maintenance, legal compliance, non-payment, suspected fraud, infringement, prohibited conduct or a material breach of these Terms. Where appropriate, we may provide notice or an opportunity to correct the issue.
Provisions concerning intellectual property, final sales, disclaimers, liability, disputes and any terms that by nature should continue will survive termination.
15. Governing law and disputes
These Terms are governed by the laws of India. Subject to any mandatory consumer forum, statutory remedy or jurisdiction that cannot be excluded, courts at Jalandhar, Punjab will have jurisdiction over disputes relating to Ludomaze.
Before starting formal proceedings, please send the issue to our support address and allow a reasonable opportunity for good-faith resolution. This does not prevent either party from seeking urgent relief or using a consumer remedy available under applicable law.
16. General provisions
These Terms, the Privacy Policy and any product-specific terms shown before purchase form the entire agreement concerning the service. If a provision is found unenforceable, it will be limited or removed only to the minimum extent required, and the remaining provisions will continue.
A delay in enforcing a right is not a waiver. You may not assign or transfer your rights under these Terms without our written permission. We may assign these Terms as part of a lawful business reorganisation or transfer, subject to applicable consumer rights.
17. Changes to these Terms
We may update these Terms for new games, paid features, CRAFT Games, operational changes or legal requirements. The revised Terms will be posted with an updated effective date. Material changes will receive additional notice where reasonably practicable or legally required. Continued use after the revised Terms take effect constitutes acceptance, except where fresh consent is legally required.
18. Contact and support
Questions, purchase issues or notices concerning these Terms can be sent to:
Village Gadaipur, Near Cold Storage (Kartar Farms),
Focal Point Industrial Area Old, Jalandhar,
Punjab – 144004, India
Email:
support@saporigo.com
Phone/WhatsApp:
+91 83075 75524
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST