Return &
Refund Policy.

1. Scope of this policy

This Return & Refund Policy applies to purchases made directly through ludomaze.com from Shree Parmeshwari Enterprises | SAPORIGO. It covers future paid browser games, premium access, downloadable content, CRAFT Games and other Ludomaze products that link to this policy.

A purchase made through an independent marketplace, app store or third-party seller is governed by that seller’s applicable return process, unless mandatory law requires otherwise. Free Ludomaze games have no purchase amount to refund.

2. Digital games, downloads and paid access

Digital purchases are final and non-refundable once any of the following occurs:

• an access link, licence, key or activation is issued;
• the game, level, file or digital content becomes available;
• streaming, gameplay, download or use begins; or
• the paid access period starts.

Refunds are not provided because you changed your mind, bought by mistake, did not like the gameplay, did not achieve a desired score, stopped using the service, cleared locally stored progress, or used an unsupported device or browser where compatibility requirements were disclosed before purchase.

3. Physical CRAFT Games and goods

Physical CRAFT Games and related goods are final-sale products. We do not accept returns or issue refunds for change of mind, personal preference, failure to read the listing, unsuitable age or skill level where disclosed, or a decision that the game is no longer wanted.

Before ordering, review the contents, dimensions, materials, age guidance, assembly needs, device requirements and delivery information shown on the product page.

If a shipment arrives damaged, contains the wrong item, has a material manufacturing defect or is missing an essential listed component, notify us within 7 calendar days of recorded delivery. A delay beyond this period may make transit-related verification unavailable, but does not remove a right that applicable law does not allow us to exclude.

4. Claims that may qualify for review

A documented claim may be reviewed when:

• the paid digital item or access was not delivered after successful payment;
• you were charged more than once for the same confirmed order;
• the supplied game or product is materially different from its description;
• the wrong physical item was delivered;
• a physical item arrived materially damaged in transit;
• an essential component listed as included is missing;
• a verified manufacturing defect prevents the intended use; or
• the transaction was unauthorised and verified through the relevant process.

5. Requests that do not qualify

Unless applicable law requires otherwise, we do not approve requests based on:

• change of mind, personal preference or buyer’s remorse;
• accidental purchase after order confirmation;
• failure to read the product description or compatibility information;
• difficulty, score, game outcome or dislike of a game’s style;
• loss of browser-local progress, settings or scores;
• damage caused by misuse, neglect, unauthorised repair or improper storage;
• ordinary wear, cosmetic variation or minor differences that do not affect intended use;
• incomplete returns, substituted items or products altered after delivery;
• refusal or failure to accept an otherwise valid delivery;
• customised or personalised products, except for a qualifying defect or error by us; or
• claims unsupported by information reasonably needed for verification.

6. How to report a qualifying issue

Email support@saporigo.com and include:

1. your order number and the email or phone used for purchase;
2. the product or digital access affected;
3. a clear description of the issue and when it was discovered;
4. clear photographs or screenshots showing the issue;
5. package-label photographs for wrong, damaged or missing-item claims; and
6. an unboxing video if available—it is helpful but not automatically the only acceptable evidence.

Do not send passwords, OTPs, banking PINs or complete payment-card details. Do not ship a product back without written return authorisation and instructions from Ludomaze.

7. Verification and available remedies

We may verify the order, delivery record, access logs, photographs, packaging, product condition and other relevant information. We may request reasonable troubleshooting or additional evidence before deciding a claim.

Depending on the verified issue, the remedy may be:

• technical guidance or restoration of digital access;
• dispatch of a missing or replacement component;
• repair support where appropriate;
• replacement with the same or an equivalent item;
• store credit, but only with your agreement; or
• a full or proportionate refund where appropriate or legally required.

For eligible physical-product claims, Ludomaze will provide return or collection instructions where returning the item is necessary. The product must be returned with the supplied components and in the condition reasonably required for inspection, allowing for the reported defect.

8. Order cancellation

You may request cancellation before digital delivery, activation or physical dispatch, but a request is not accepted until Ludomaze confirms it in writing. Once access begins or a physical order is dispatched, the final-sale rules apply.

We may cancel an order affected by unavailable stock, pricing or technical error, suspected fraud, payment failure, duplicate processing, delivery restriction or legal requirement. If we cancel after receiving cleared payment and provide no product or access, we will initiate reversal or refund of the amount received for the cancelled item.

We do not impose a cancellation charge on a buyer unless an equivalent charge would also be borne by us if we cancelled the order unilaterally.

9. How approved refunds are processed

An approved refund will ordinarily be initiated to the original payment method within 7 business days after approval or completion of any required inspection. Banks and payment providers may require additional processing time before the amount appears.

Shipping, handling, convenience, customs, currency-conversion or payment charges are not refundable unless the approved claim or applicable law requires their return. If the original payment route cannot receive a reversal, we may request verified details for another lawful method.

Refunds do not include compensation beyond the amount legally due for the affected purchase, except where a competent authority determines otherwise.

10. Delivery failure, customs and address issues

Enter a complete and accurate delivery address and remain available for delivery. A shipment returned because of an incorrect address, refusal, repeated failed delivery, unpaid destination charges or failure to complete lawful customs formalities is not treated as a product defect.

For a verified lost shipment, we may investigate with the carrier and then replace or refund as appropriate. International duties, taxes, brokerage or import permissions are the buyer’s responsibility unless the checkout expressly states otherwise.

11. Duplicate charges and payment disputes

Contact us first if you see a duplicate, unknown or incorrect charge so we can investigate quickly. You retain the right to use a lawful bank or payment dispute process, but knowingly filing a false chargeback or claiming non-delivery after confirmed use may result in suspension and recovery action permitted by law.

12. Your statutory consumer rights

Nothing in this policy excludes, restricts or overrides a consumer right or remedy that cannot lawfully be excluded. In particular, the final-sale rule does not prevent review of defective goods, deficient services, material misdescription, non-delivery, unauthorised transactions or another situation where applicable law requires refund, replacement, repair or other redress.

If a product page gives you a more favourable written return promise, that specific promise applies to the stated product and period.

13. Changes to this policy

We may update this policy when Ludomaze introduces paid digital access, CRAFT Games, new payment methods, delivery options or legal requirements. The version displayed at the time of purchase will normally govern that transaction, unless a later version provides a better remedy or mandatory law requires otherwise.

14. Return and refund support

For an order issue, use the details below and include “Ludomaze Order Issue” in the email subject.